S&K Menswear

Frequently Asked Questions

SIZING
1. What pant size comes with the jacket that I select?
2. The pant size that comes with the jacket size I selected won’t fit. What do I do?
3. What if I don’t see my size? Can I special order?

RETURNS/EXCHANGES
4. Can I return my items in an S&K store?
5. How do I return or exchange my order if I choose to send it back by mail?
6. How long will it take to see a credit reflected on my account when I send my return?
7. How do I know when you will receive my returned or exchanged item?
8. How long do I have to return my purchase for a full refund?
9. I do not have a return shipping label. What do I do?

ORDER STATUS
10. What is the status of my order?
11. I have not received an email confirmation. Why?
12. I received an email saying that my order was declined. What does this mean?
13. When can I expect my order to be processed?

SHIPPING & HANDLING
14. Do you ship overseas?
15. Do you ship to P.O. Boxes?
16. What shipping and handling options do I have?
17. How do I track my order?
18. My package arrived and an item is missing. What do I do?

PURCHASING/ORDERING
19. How do I use the promotion or special deal indicated on your website?
20. Do you take orders over the phone?
21. Do you accept gift cards, reward certificates, or S&K credit cards for on-line purchases?
22. I keep getting an error message when I try to check out. What does this mean?

SALES TAX
23. What if I am Sales Tax exempt?
24. Do you collect sales tax for online purchases?

CUSTOMER SERVICE
25. I would like to speak to an S&K customer service representative. What number do I call?

SIZING

1. What pant size comes with the jacket that I select?

All of our suits, with the exception of the Michael Brandon and Kenneth Cole collections, are pre-nested. This means that a predetermined pant size comes with the jacket size you select to purchase. Please refer to our Size Chart for a complete size listing. This link is also located on each product page above the green “Add to Cart” button.

2. The pant size that comes with the jacket size I selected won’t fit. What do I do?

All of our suits, with the exception of the Michael Brandon and Kenneth Cole collections, are pre-nested. This means that a predetermined pant size comes with the jacket size you select to purchase. Unfortunately, we are unable to send you a different pant size than the one that is predetermined to come with the jacket size. Please keep in mind, however, that each suit we offer is able to be taken in or out 2 inches by a tailor. Tailoring is available at all S&K store locations. You may use the store locator feature to find an S&K store near you!

3. What if I don’t see my size? Can I special order?

Unfortunately, we cannot take special orders on merchandise if it is not available on our website at this time. You may, however, check a local store to see if they carry the item you want. Please use the Store Locator button at the bottom of the page to find the closest store near you.

RETURNS / EXCHANGES

4. Can I return my items in an S&K store?

Yes, just make sure you take the receipt along with you for a refund or exchange. Without a receipt we cannot verify the transaction data and will not be able to return the item or exchange it. PLEASE NOTE: S&K will not accept altered merchandise as a return or exchange.

5. How do I return or exchange my order if I choose to send it back by mail?

Please use the packing slip to process your return or exchange request. At the bottom of the slip there is a form that you may fill out to indicate whether you are returning or exchanging an item. There is also a return shipping label included so that you may return your merchandise free of charge. PLEASE NOTE: If your merchandise is part of a deal or promotional sale, then you will only be credited for a portion of the cost. Exchanged items must be exchanged for an item that is the same price point.

6. How long will it take to see a credit reflected on my account when I send my return?

We process refunds and credits within 48 hours of receipt of the returned item. Please allow 7-10 business days from the date that we receive your returned item to see the credit reflected on your account. An S&K customer service associate will contact you by phone or email if we need additional information to fully process the refund.

7. How do I know when you will receive my returned or exchanged item?

You can track your returned/exchanged item using the prepaid return shipping label that you use to mail your items back to us. Simply record the number that is on the return shipping label and log on to www.fedex.com to track the package. Please note that returns are shipped back to us via FedEx ground (5-7 business days).

8. How long do I have to return my purchase for a full refund?

If you are not completely satisfied with your order for any reason, you may return or exchange your purchase within 60 days from the date of purchase.

9. I do not have a return shipping label. What do I do?

Please call us at 1-877-850-1033 or email info@skmenswear.com to have another return shipping label emailed to you. Please be sure to indicate your name and order number. PLEASE NOTE: The shipping label will be emailed to you from a FedEx e-mail address.

ORDER STATUS

10. What is the status of my order?

You should get two email updates after placing your order on our website. The first email is a confirmation email stating that we have received your order and will begin processing it. The second email is a shipping notification after your package has been shipped. You may also log into our website to track the status of your order if created an account during step one of the checkout process.

11. I have not received an email confirmation. Why?

Please monitor your inbox for updates and confirmation emails. Occasionally, confirmation emails get sent to our customers’ junk mail inbox or are held in a spam filter. Check these folders to make sure your updated are not being redirected to your spam inbox. You should also make sure that our email address, info@skmenswear.com, is added to your “safe” list. If you still do not see an email update, then please contact us and we will give you an update over the phone. 1-877-850-1033 M-F 8:00 a.m. – 4:30 p.m. EST

12. I received an email saying that my order was declined. What does this mean?

If you receive an email saying that your order has been declined or rejected for any reason, then please contact us as soon as possible at 1-877-850-1033 M-F 8:00 a.m. – 4:30 p.m. EST. This means that we are unable to process your transaction because your bank or credit card company is unable to authorize the transaction.

13. When can I expect my order to be processed?

Please allow up to 48 hours for processing. Orders are processed & shipped Monday-Friday 8am-5pm EST excluding holidays. Shipping times are estimated from the time your order leaves our warehouse. If you place your order after 3:00 p.m. Monday through Friday, then your order will not be fulfilled until the next business day. Please keep this in mind if the item you are purchasing is time sensitive and you are placing the order after 3:00 p.m. on Friday or on Saturday or Sunday.

SHIPPING & HANDLING

14. Do you ship overseas?

Unfortunately, we do not ship outside of the United States (including Hawaii and Alaska) at this time. However, if you are an active member of the military, we are able to ship to APO, AE, and FPO addresses if a purchase is made through the Military Exchange Mall website. www.aafes.com PLEASE NOTE: Additional shipping time is required to receive these orders. This service is only available through the Military Exchange site.

15. Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes at this time. Please make sure that you are entering a street address for shipping. FedEx will not fulfill orders shipped to P.O. boxes.

16. What shipping and handling options do you offer?

We currently offer two methods of shipping. Both methods are via FedEx. FedEx Ground shipping is typically 5-7 business days. FedEx Second-day Air Shipping is 2 business days. NOTE: Please allow up to 48 hours for processing. Orders are processed & shipped Monday-Friday 8 a.m.-5 p.m. EST. Shipping times are estimated from the time your order leaves our warehouse.

17. How do I track my order?

You will receive an email notification with a tracking number on it. Simply type this tracking number in the “Track My Package” box on the FedEx website and select “Track.” This will help you monitor the delivery status of your package. The FedEx website is www.fedex.com.

18. My package arrived and an item is missing. What do I do?

Occassionally, we have part of your order direct shipped from one of our store locations if the item is backordered or unavailable in the warehouse. This will result in two separate packages being delivered to your shipping address. If this is the case, then we will contact you in advance by phone or email to make you aware of this change. If you are missing an item from your package and no one from S&K has notified you then please call us at 1-877-850-1033 M-F 8:00 a.m. to 4:30 p.m. EST. A customer service associate will be happy to assist you.

PURCHASING / ORDERING

19. How do I use the promotion or special deal indicated on your website?

If there is a special deal or promotion being carried on our website, then we ask that you please put all of the items associated with that deal in the cart. If the deal includes a free item, then please make sure the free item is in the cart. The shopping cart will automatically deduct any discounts or sale prices. If the item is not discounted in your cart for any reason, then that item is not part of the deal. For example, if you are purchasing two ties and are supposed to get the third tie free as one of our promotions, then please add all three ties of your choice to the cart. The cart will automatically deduct the price of the third tie.

20. Do you take orders over the phone?

We do not currently take orders placed over the phone. Please make your purchase using our website at www.skmenswear.com or by visiting a local S&K store near you.

21. Do you accept gift cards, reward certificates, or S&K credit cards for on-line purchases?

Unfortunately, we do not have the capability at this time to accept S&K credit cards, S&K gift cards, or coupons on our website. We are working diligently to improve this feature. You may, however, use your S&K credit cards, gift cards, and coupons in our stores. Please use the Store Locator feature at the bottom of the page to find the closest store to you.

22. I keep getting an error message when I try to check out. What does this mean?

If you receive an error message while making a purchase or browsing our site, please close your browser and try placing your order again. If you are still experiencing difficulties, then please contact our customer service support line at 1-877-850-1033 M-F 8:00 a.m. – 4:30 p.m. EST. A customer service associate will be happy to assist you.

SALES TAX

23. What if I am Sales Tax exempt?

S&K Menswear store locations are able to assist you with a Sales Tax Exempt purchase. Simply bring your exemption documentation with you when you are ready to make your purchase. Unfortunately, we are unable to process these order requests through our website at this time.

24. Do you collect sales tax for online purchases?

S&K is required by law to charge a sales tax on all orders placed in states where we operate a physical location. Please click here to locate your nearest S&K store.

CUSTOMER SERVICE

25. I would like to speak to an S&K customer service representative. What number do I call?

For on-line order inquiries, please call 1-877-850-1033. If you have a general question relating to S&K, please call 1-800-285-7848 Customer Service hours are Monday – Friday 8:00 a.m. – 4:30 p.m. EST excluding holidays.